Terms & Conditions, Returns Policy

Terms And Conditions Terms of Business 

    Our Terms are strictly "Cash with Order". We bank payments and major credit cards we can also except pay pal payments.

    All items are despatched as soon as possible, usually within 21 days of receipt of Order, but if we expect a delay at our workshop of more than 30 days you will be notified by post. 

    When the product is a raw casting (to be machined) and is found to be defective we will replace it free of charge (if the defective casting is returned to us). We will also replace any casting you should have the misfortune to spoil at the minimum possible cost, if the spoilt casting is returned to us. 

    We reserve the right to invoice goods at the prices ruling at the time of despatch, and while every care has been taken to describe our goods correctly, we will correct any unintentional errors, if advised. We also reserve the right to alter specifications without prior notice. 

    Drawings Catalogue and CD are Non-Returnable. 

Returns and Refunds Policy

    You have the right to cancel your order within 7 working days from delivery. You must notify us by phone or email followed by a letter sent to the registered address and sent by recorded delivery 
DNLFIL@yahoo.com of your intention to cancel within 7 working days from delivery. 

After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.

·  Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.

·  Goods must be returned within 14 days from authorization. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.

·  Any 'FREE GIFTS' with the products must also be returned.

·  No refund will be made when the goods were a special order to your specification.

·  This Returns Policy does not affect your legal rights. 

    Please note: You must organise the return of the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
On cancellation agreement any reimbursement will be issued by Daniela Filová only not the debit/credit card company or an other payments will be issued within 30 days from cancellation date. 
Daniela Filová reserve the right to take into account any expenses occurred where applicable with respect to a cancelled order.

 

© 2017 by Daniela Filová

protected by EU and national law

DANIELA STEAM